Returns & Refunds
RETURNS & REFUNDS
If you change your mind about your purchase, you can safely return it within 10 days of the item being delivered to you. We do not charge any restocking fees.The return process is straightforward: just contact the concierge team and they will guide and assist you step by step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning. Please remember that we can not accept returns on products that have been customized especially for you. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to Italy (if any) will be sustained by the customer.Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 5 business days.
We accept all major credit cards (Visa, MasterCard, American Express, Maestro) and PayPal. Our prices are listed in EUR. Please be warned that every reference to dollars is to US dollars.
We ship in more than 50 countries around the world: you can select your shipping destination while you browse or at checkout.
Orders are shipped from Europe, directly from the artisan’s workshop. They are safely and securely delivered to your home with the best shipping carriers. All shipments are insured for the whole value of the product. When the product you order is particularly large or delicate, it will be delivered by the shippers used by museums to transport exhibits across oceans. This will guarantee your order reaches you in perfect conditions.Shipping times are clearly displayed in each product page, while final shipping costs are shown at checkout.
Customers in the EU, UK, USA and Canada do not have to worry about duties, as they are either not due or pre-paid by LaPiegaWD. Orders shipped outside these countries may be subject to taxes. You might be required by customs authorities to provide personal information, such as your EIN, IRN or SSN, for customs processing. Please note that shipping delays due to customs processing are not uncommon. In addition, according to local regulations we are currently collecting Sales Tax in the State of New York, California, Nevada and Illinois.
Please make sure to provide us with all documentation proving your tax exemption (e.g.: valid resale certificate) before placing your order. If you have specific shipping questions or if you have special shipping needs, lapiegaWD Concierge team is always available at info [at] lapiega.com